Customer Success Associate – Depositions

Role Overview

• Ensure customers realize ongoing value from Depositions by Filevine
• Focus on adoption, retention, and long-term customer satisfaction
• Support clients throughout their lifecycle
• Monitor customer health, support go-to-market initiatives, deliver insights through reporting and reviews
• Educate customers on best practices and help customers succeed at scale

Requirements

• 2+ years of experience in Customer Success, Account Management, or a related client-facing role
• Strong communication skills with the ability to explain concepts clearly and empathetically
• Ability to occasionally travel to meet customers for sales/implementation meetings and conferences
• Data-driven mindset with comfort interpreting usage metrics and health indicators
• Highly organized and able to manage multiple customer initiatives simultaneously
• Collaborative and proactive, with a strong sense of ownership and accountability
• Experience in SaaS, legal tech, or B2B software is a plus

Benefits

• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Top-of-the-line company swag