Customer Support Associate – Depositions

Role Overview

• Create and maintain voice of the customer feedback loops and processes, reporting, and documentation
• Own decision-making when troubleshooting issues as they arise for customers
• Provide high-quality, end-to-end support (email, phone) across all products and services throughout the deposition lifecycle
• Maintain clean, accurate organization and user data to support billing, reporting, and downstream workflows
• Collaborate with Product and Engineering to design, optimize, and execute processes that ensure timely, high-quality deliverables across our SaaS products

Requirements

• 2+ years in customer or technical support in a fast-paced environment
• Process-minded and detail-oriented, with strong organizational and time management skills
• Empathetic communicator who thrives in both written and verbal customer interactions
• Comfortable navigating multiple systems, handling confidential documents, and juggling shifting priorities
• Legal, legal tech, and back-office operations experience is a plus
• Zendesk, Quo, and Zoom experience is a plus

Benefits

• Medical, Dental, & Vision Insurance (for full-time employees)
• Competitive & Fair Pay
• Maternity & paternity leave (for full-time employees)
• Short & long-term disability
• Opportunity to learn from a dedicated leadership team
• Top-of-the-line company swag