Chief Technology Officer

Role Overview

• Direct, plan, and oversee the company’s overall operations by leading and coordinating middle managers across all functions.
• Establish and implement strategic policies that guide the company’s vision, ensuring alignment with ShyftLabs’ mission to deliver data-driven, AI-powered solutions for its clients.
• Approve the creation and structuring of key departments, defining senior leadership roles and ensuring organizational alignment with corporate strategy.
• Define the long-term vision and growth strategy of the company, leading the development and execution of critical programs, initiatives, and operational frameworks.
• Allocate and manage financial, human, and technological resources to support business objectives, operational efficiency, and sustainable growth.
• Oversee talent acquisition, workforce planning, and leadership development to build and retain a highly skilled team of professionals in data science, engineering, and consulting.
• Lead the appointment, evaluation, and development of middle and senior managers to ensure operational excellence and alignment with company goals.
• Foster collaboration and integration across departments and business units, ensuring unified execution of projects and delivery of services to global clients.
• Represent ShyftLabs in high-level negotiations, partnerships, and official events, safeguarding the company’s interests and strengthening its market presence.
• Drive innovation by monitoring global technology trends, emerging data solutions, and industry best practices to maintain ShyftLabs’ competitive advantage.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance the quality of services delivered to clients.
• Introduce and lead sustainability and ethical AI initiatives, ensuring responsible innovation, data governance, and compliance with evolving industry standards.
• Establish performance measurement systems and key performance indicators (KPIs) to evaluate operational effectiveness, client satisfaction, and financial performance.
• Monitor financial performance, analyze operating costs, and implement strategies to optimize profitability and efficiency.
• Ensure the adoption and integration of cutting-edge data platforms, software tools, and digital systems to enhance accuracy, scalability, and innovation in service delivery.
• Allocate material, human, and financial resources to execute organizational policies, programs, and long-term initiatives.
• Authorize and structure the establishment of major departments, including hiring and appointing senior leadership roles.
• Establish organizational objectives and formulate or approve policies, programs, and technology roadmaps that support overall business strategy.
• Represent the organization or appoint delegates in negotiations, strategic partnerships, regulatory discussions, and other official functions.
• Select and empower middle managers, directors, and executive technical staff, ensuring clarity in responsibilities, decision-making authority, and success metrics.
• Plan, organize, direct, control, and evaluate daily technology operations, ensuring reliability, scalability, compliance, and alignment to business outcomes.
• Champion engineering excellence, modernization, and innovation across all technical teams.
• Ensure the organization maintains strong security, data governance, and compliance standards, suitable for enterprise-level clients and partnerships.
• Build a high-performance culture rooted in collaboration, accountability, and continuous improvement.

Requirements

• A university degree in business administration, commerce, computer science or other discipline related to the company's service is required.
• Preferably 2
• 5 years of experience as a middle manager in technology sector, financial, communications or other business services.
• Specialization in a particular functional area or service is possible through specific university training in that area or through previous experience.
• Demonstrated patience, tact and diplomacy while leading a diverse team of industry professionals.
• Ability to multi-task, remain cool and keep up in a fast-paced environment.
• Excellent, interpersonal and communication experience, verbal, written and administrative skills.
• Excellent oral and written communication skills, with the ability to communicate technically and strategically to diverse audiences.
• Highly organized, with strong operational oversight and the ability to manage multiple large-scale initiatives simultaneously.
• Proven track record leading engineering or technology organizations at a senior or executive level.
• Demonstrated experience in scaling teams, systems, and processes within a technology-driven environment.
• Strong background in resource planning, budget ownership, and organizational design.

Benefits

• Hybrid Flexibility: Enjoy a hybrid model with 4 days in-office and 1 day remote.
• Downtown Toronto Office: Work in the heart of the city.
• Comprehensive Benefits: We cover 100% of health, dental, and vision insurance premiums for you and your dependents which means no out-of-pocket costs.
• Growth & Learning: Access extensive learning and development resources to keep leveling up your skills.