Act as the main point of contact to promote and sell Francis Ford Coppola wines
Establish relationships with customers to drive direct sales through outbound email and calling efforts
Identify and maintain strategic partnerships with corporate customers to increase direct sales and acquire new customers
Become a personal “Wine Concierge” for all customer service opportunities
Prepare and process one or more BSEW wine club shipments as assigned
Follow up with order exceptions such as credit card declines, compliance errors, and shipping
Utilizes club member relationships and other customer information to drive direct sales
Work closely with DTC Manager to develop and execute outside sales promotions
Update and maintain club member information including addresses, club status, credit card data, special requests, and preferences
Communicate and promote BSEW wines, events, experiences, club upgrade options, and additional services and products
Maintain outbound sales promotional calendar and daily, weekly & monthly sales reports

High school diploma or equivalent
3 years Direct to Consumer sales experience and/or training; or equivalent combination of education and experience with a minimum of 1 year of telesales experience
Sales experience in the wine and spirits industry preferred
Must be 21 years of age
Self-motivated and professional
Flexible and a team player
Possess a gift for closing sales
Resilience and the ability to handle rejection positively
Outstanding customer service skills and ability to work with the public
Effective time management skills to efficiently handle multiple calls, follow ups and administrative tasks
Positive attitude and demeanor
Ability to build and enhance internal and external customer relationships
Ability to learn new systems and procedures
Excellent written and verbal communication skills
Highly organized, accurate and detail oriented
Ability to problem solve logistical and customer service issues
Computer, phone systems, MS Office Suite, SMS and Internet proficiency
Wine Club administration experience preferred
Basic database management knowledge of bLoyal, Marketo, and Ship Compliant preferred

Direct Sales Representative

Key skills