Provides input and helps diagnose production issues.
Coordinates work across internal and external teams as needed.
Understands and ensures adherence to Change management and release management processes when implementing fixes to production.
Responsible for upgrades and deployments.
Proactively addresses and rectifies application failures.
Troubleshoots and deploys complex fixes to production.
Supports existing Microsoft Power Platform solutions to improve business processes, workflows, and automation.
Owns ongoing monitoring, support, and continuous improvement of AI Copilot agents.

4 years of programming support and analysis experience.
BA/BS in Computer Science, Management Information Systems, or equivalent experience and/or field of study.
Advanced understanding of troubleshooting and maintaining software, how it works, and how it often breaks.
Master's degree in Computer Science or related field (desired).
Proven knowledge with programming support principals to enhance and maintain system performance.
Multiple programming languages experience.
Ability to create complex test beds, create test scenarios, create regression tests, document and assess software reliability.
Ability to enhance the end-user experience.

PG&E is an Equal Employment Opportunity employer that actively pursues and hires a workforce that reflects the hometowns we serve

Senior IT Application Support Analyst

Key skills