GTM Onboarding Manager

Role Overview

• Own the 30/60/90 onboarding journeys for key GTM roles (e.g., AEs/AMs/SDRs/SCs and CX roles such as Implementation, CSM, Support, and leaders).
• Create role-based readiness gates (knowledge + skill) with clear “graduation” standards for both Sales and CX.
• Partner with Sales and CX leaders to define what “good” looks like in the first 90 days, including manager coaching responsibilities and inspection rhythms.
• Facilitate live and on-demand onboarding sessions, workshops, and practice sessions (role plays, scenarios, labs) in a virtual environment.
• Build role-based learning paths that are easy to find, easy to follow, and continuously reinforced.
• Build a scalable onboarding engine by automating repeatable workflows (preboarding checklists, scheduling, reminders, nudges, completion tracking, manager tasks, and readiness sign-offs).
• Create an AI-enabled “on-demand” onboarding experience that supports new hires and managers with just-in-time guidance (e.g., where to find resources, how to execute key workflows, how to prepare for calls/customer moments).
• Use AI to accelerate content creation and maintenance (e.g., roleplay scenarios, call/ticket practice prompts, knowledge checks), while ensuring quality and alignment to approved source material.
• Track onboarding performance across Sales and CX.
• Partner with RevOps / Analytics to connect onboarding to outcomes (pipeline/productivity signals for Sales; adoption/health signals for CX).
• Iterate programs using data, leader feedback, and learner input.

Requirements

• 5+ years either in a customer-facing role (Sales or CX strongly preferred) or supporting a customer-facing organization (sales enablement, CX enablement, revenue operations, GTM programs) with demonstrated practical acumen.
• 2+ years owning or delivering onboarding/enablement programs (virtual-first) for Sales and/or CX.
• Proven ability to facilitate live sessions, run practice sessions, and coach skills.
• Strong program management: planning, stakeholder alignment, and delivery.
• Comfort using technology to run programs (LMS, content hubs, enablement tools, Zoom-style facilitation).
• Demonstrated ability to leverage AI and automation to scale enablement/onboarding (e.g., workflow automation, self-serve support, AI-assisted content development, or AI-enabled practice/reinforcement).

Benefits

• Multiple health/dental coverage options (100% coverage for employee, 50% for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO
• 4 weeks (increases at year two!)
• 12 company holidays + 2 floating holidays
• Parental leave
• birthing parent (16 weeks paid) non-birthing (4 weeks paid)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund
• $150 quarterly
• Business expense stipend
• $125 quarterly
• Mac laptop + new hire equipment stipend
• Fully stocked kitchen with tons of drinks & snacks (BHM only)