Maintain a positive, healthy, and enthusiastic community of High Levelers across all social channels.
Engage and moderate across Facebook, Instagram, Twitter, LinkedIn, and Reddit simultaneously.
Collect user feedback and improvement proposals, ensuring they reach the right internal teams.
Act as the 'voice of calm' during outages or critical incidents.
Help grow the brand's presence on broader platforms like Reddit.

High School Diploma or equivalent required; applicable degree is a plus.
Up to 2 years of Customer Relations or Customer Service experience, with at least 1+ years specifically managing and moderating a large (5k+ members) active Facebook Community.
Demonstrated success in building and maintaining an online community or brand across social platforms (specifically Facebook, Reddit, or X).
Ability to create quick video walkthroughs and familiarity with project management tools (e.g., Jira, ClickUp).

Community Specialist I

Key skills