Digital PMO Manager

Role Overview

• Operate the established portfolio governance framework, including intake, prioritization, investment planning, decision forums, and escalation of cross-initiative dependencies and tradeoffs, ensuring portfolio priorities and delivery decisions remain aligned to enterprise business objectives, regulatory commitments, and strategic value drivers.
• Own portfolio performance management, including tracking and reporting KPIs such as delivery predictability, budget adherence, resource capacity utilization, change trends, ROI, and value realization, and translating portfolio data into clear, executive-ready insights and recommendations to support timely decision-making.
• Ensure consistent application of project and program management disciplines across scope, schedule, financial planning, risk, issue, and change management, while reinforcing PMO standards, reporting artifacts, and performance benchmarks to improve delivery maturity and predictability.
• Govern delivery execution by monitoring adherence to approved delivery plans, integrated schedules, QA/QC standards, and vendor performance across initiatives, and coaching delivery leads and project managers on execution discipline, risk mitigation, and stakeholder engagement.
• Provide end-to-end delivery governance across the implementation lifecycle, from requirements and solution design through build, testing, go-live, hypercare, and project closure, across waterfall, agile, and hybrid delivery methodologies.
• Identify delivery bottlenecks, systemic risks, and performance gaps, and drive corrective actions in partnership with delivery, technology, and business leaders, apply structured risk assessments and change management principles as appropriate.
• Partner with Change Management to integrate stakeholder impacts, communications, training, change readiness, adoption metrics, and lessons learned into portfolio execution, ensuring solutions achieve intended business outcomes and sustained adoption.
• Support Digital/IT financial management, including annual budgeting, forecasting, capitalization/OPEX tracking, and portfolio-level variance management in partnership with Finance, with an understanding of how investment decisions impact long-term financial performance.
• Produce executive-ready portfolio insights and recommendations, reinforcing a culture of accountability, transparency, and continuous improvement, and serving as a trusted advisor to senior leaders on delivery health, tradeoffs, and improvement opportunities.

Requirements

• Bachelor’s degree in business, engineering, computer science, or a related field (or equivalent experience)
• 8–10 years of experience in project, program, or portfolio management within complex digital or technology environments
• Demonstrated experience operating and governing enterprise PMO frameworks (not just standing them up)
• Proven success managing cross-functional portfolios in matrixed, regulated, or asset-intensive organizations
• PMP, PgMP, PMI-ACP, SAFe, or equivalent certifications
• Strong portfolio governance and performance management capability
• Financial acumen (budgeting, forecasting, capitalization, variance management)
• Executive communication and decision-support skills
• Ability to influence without authority and drive disciplined execution
• Strong facilitation, problem-solving, and operational leadership skills
• Resilience and adaptability in complex, multi-stakeholder environments.

Tech Stack

• PMP

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development