About this role

Provide exceptional customer service as part of the Enterprise Customer Experience (ECX) organization.
Work with partners to provide accelerated and valued outcomes.
Minimize effort to maximize loyalty in customer interactions.
Support product and service businesses in a dynamic environment.
Identify process improvement opportunities and drive implementation.
Work second or third shift hours, including weekends and holidays.

High school diploma or GED
Legal authorization to work in the United States. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Associate's degree
2+ years related experience
Experience interpreting and responding to customer questions and requests.
Identifying the urgency of tasks and prioritize accordingly.
Working well in a team environment of collaboration.
Experience evaluating systems for positive end-to-end customer experience.
Computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreement.
Experience documenting customer issues in detail in technology and processes.

Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

Customer Service Advocate

Key skills