Supervise a team of Sales Consultants by developing staff performance and skills via strong leadership, coaching, motivation, and recognition
Monitor multiple systems to qualify risk and ensure risk is placed with proper carrier
Monitor all aspects of team performance, including but not limited to, sales performance, customer experience, work product quality, efficiency, attendance and compliance with established company and regulatory guidelines
Identify process and performance deficiencies and recommend a course of action to improve sales and resolve operations problems for our team.
Implement corrective action as needed
Investigate and resolve escalated customer issues. Interpret and communicate procedural and regulatory changes to assigned staff. Compile periodic and ad hoc reports and analyses as required

P&C or Personal Lines License required
High School diploma or equivalent; bachelor’s degree preferred
Minimum of 3 years in Personal Lines sales, preferably in a call center environment; or equivalent experience in retail sales
Leadership & supervisory skills, including experience with mentoring and coaching Sales professionals at various levels in their career
Excellent analytical and statistical skills
Strong PC and software skills required

Direct Sales Manager

Key skills