Global Customer Success Readiness Program Manager
United States
Full Time
1 week ago
$92,600 - $213,500 USD
No H1B
Key skills
CloudChange ManagementCustomer Success
About this role
Role Overview
- Drive Customer Success Business Requirements upfront NSI with the Hybrid Cloud BU
- Establish measurement framework and KPIs for readiness initiatives
- Track Geo activation, onboarding, adoption
- Own change management and prepare teams for process changes
- Design and run readiness experiments and pilots
Requirements
- BA or BS degree in Business or Computer Science
- 8+ years of experience in services industry
- Expertise and knowledge in NSI/BU Processes
- Skilled Program Management
- Product Marketing knowledge preferred
- Ability to interact with all levels of the company
Tech Stack
- Cloud
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion