Medicaid Call Center Representative

Role Overview

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
• Update account history and follow up with clients to confirm their inquiry or request is resolved.
• Adhere to the client’s SLAs and consistently meet production targets.
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes.
• Review and recommend changes to procedures and workflow for more efficient processing of client inquiries.

Requirements

• High school diploma or GED required.
• At least two years of customer service experience required; call center experience is strongly preferred.
• Strong verbal communication and critical thinking skills, with the ability to de-escalate and resolve customer concerns effectively.
• Proven ability to manage time and prioritize tasks in a fast-paced environment.
• Basic computer proficiency, including navigating multiple systems and typing while on the phone.

Benefits

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Flexible vacation policy after 90 days of employment.
• Career growth and advancement opportunities are encouraged and supported.
• A company-provided computer is supplied for work use.