Director of Delivery Excellence

Role Overview

• Define and maintain delivery frameworks, playbooks, and engagement models across all practices
• Own delivery quality metrics (on-time, on-budget, scope adherence, client satisfaction)
• Identify systemic margin leakage and delivery inefficiencies
• Drive adoption of delivery best practices across pods and practices
• Establish governance to ensure consistency and transparency

Requirements

• 12–18+ years in professional services delivery
• Background in data, analytics, automation, or enterprise technology consulting
• Experience operating at scale (100+ consultants)
• Experience in Big 4, top-tier consulting, or high-growth services firm strongly preferred

Benefits

• Supportive, community-focused culture
• Work from home concept
• Opportunities to solve unique challenges