Responsible for all team performance in the areas of quality, customer experience, order entry, order management, team building, employee engagement, and new product implementation/ discontinuation.
Personnel management including scheduling, providing assistance, timecards, talent reviews, common annual reviews, performance management, and ensures that proper procedures and policies are in place for excellence in Customer Support within a call center environment.
Responsible for ensuring individuals and team consistently achieves or exceeds all performance metrics as applicable.
Responsible for ensuring all team members within team are trained in accordance with standardized work instructions.
Lead and/or participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.

Bachelor’s degree OR HS Diploma AND 6 years of customer support experience required in lieu of Bachelors degree
2+ years of work experience required
SAP, JDE, CPQ, Service Max and Sales Force experience preferred
2 years of proven people leadership experience preferred

Work Flexibility: Hybrid or Onsite
Employee engagement
Responsible and accountable for actions promoting an environment that fosters teamwork, empowerment, personal growth, and development.
Supports the recruitment of temporary and permanent talent to the team.
Ensures new hires are onboarded and meet employment criteria.

Customer Support Supervisor

Key skills