Senior Manager, Workplace Technology

Role Overview

• Set the Workplace Technology Vision
• Own and execute the global Workplace Technology strategy, aligning employee experience with ServiceTitan’s business goals and growth trajectory.
• Define the end-to-end employee technology experience in partnership with the People team
• from onboarding to day-to-day work to offboarding, across in-office, hybrid, and remote environments.
• Establish WPT as a strategic, data-driven function, not a reactive support organization.
• Lead an AI-Enabled Employee Experience
• Embed AI and automation across workplace technology and IT support to reduce friction and improve speed, quality, and consistency.
• Transform the IT Service Desk into a proactive, AI-augmented support model, including: Enable Self-service capabilities and deployment of AI Agents
• Automated incident resolution and workflow orchestration
• Experience and sentiment insights to continuously improve CSAT
• Drive adoption of AI capabilities across Google Workspace, Atlassian, and Slack, in partnership with Business Systems and Data teams.
• Own Core Workplace Technology Domains
• You will have accountability for: End-User Devices & Asset Management – Global lifecycle management of laptops, mobile devices, peripherals, inventory, vendors, and zero-touch provisioning.
• Collaboration, AV & Hybrid Work – Scalable, reliable meeting room and collaboration experiences that create parity between remote and in-office employees.
• Network & Connectivity – Secure, high-performance global offices and remote connectivity.
• Employee Productivity Applications – ownership and optimization of our core stack: ex. Google Workspace, Atlassian (Jira/Confluence), Salesforce-Slack and other platforms
• Global IT Service Desk – support operations, SLAs, tooling, and continuous improvement.
• Partner Across the Business
• Partner closely with Business Systems and Data teams to ensure clean integration across employee systems (HRIS, Legal, Identity / Access, ERP / CRM).
• Enable a single source of truth for employee lifecycle, access, and experience data.
• Collaborate with People, Security, Legal and Real Estate to deliver secure, compliant, and scalable workplace solutions.
• Lead, Communicate, and Scale
• Build and lead a high-performing global Workplace Technology team, setting clear priorities, operating models, and development paths.
• Communicate effectively with executive leadership, translating technical initiatives into business and employee impact.
• Manage strategic vendors, contracts, and budgets with a focus on value, reliability, and long-term scalability.

Requirements

• 15+ years of IT experience, including experience running a modern Workplace Technology or Corporate Engineering function.
• Proven success operating at a WPT leadership level in a fast-growing, global environment.
• Experience getting stakeholder buy-in and implementing AI first approach
• Deep experience across: End-user devices and asset management
• AV, networking, and hybrid work environments
• IT Service Desk leadership and transformation
• Enterprise collaboration and productivity platforms
• Strong expertise with core platforms: ex. Google Workspace, Atlassian (Jira/Confluence), and Salesforce-Slack.
• Demonstrated ability to partner with Business Systems and Data teams.
• Hands-on experience applying AI and automation to IT operations and employee experience.
• Strong executive and leadership communication, stakeholder management, and financial ownership skills.

Tech Stack

• ERP

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
• We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.