Define and execute the divisional roadmap in collaboration with executive leadership
Oversee all claims administration, including authority levels, standards, special investigations, and subrogation
Ensure operational excellence through efficient service delivery, compliance, and governance practices
Develop and implement strategies for cross-site claims management, including common processes, culture and tools
Monitor industry trends and implement all regulatory changes
Execute on technology advancements to drive automation, straight through processes and continuous improvement with a particular focus on AI
Champion organizational transformation and lead strategic projects and initiatives around IDP, Workflow, and Automation
Build and sustain productive relationships with key business partners and stakeholders
Manage budgets, staffing costs, and operational performance metrics to achieve profitability and efficiency
Establish and maintain quality management plans aligned with governance standards
Lead, coach, and develop a high-performing leadership team and workforce
Drive talent management, succession planning, and employee engagement initiatives

10–15 years of senior leadership experience in claims management, service delivery, project management, and business transformation within a complex environment
Bachelor’s degree or equivalent relevant experience
Experience and accreditation in the insurance or financial services industry is an asset
Strong knowledge of claims policies, procedures, and applicable legislation
Exceptional communication, negotiation, and presentation skills
Proven ability to build strategic vision, foster consensus, and lead change
Knowledge across nascent technologies in the claims space such as AI, STP, IDP, Automation and Workflow
Expertise in stakeholder management and relationship building at all levels

Vice President, Claims

Key skills