Assume territorial responsibility for the Houston Metro Area and will be required to live within 50 miles of Houston.
Engage dealers through regular contacts and business reviews.
Build relationships with dealer partners, focusing on promoting, supporting, and coaching dealer owners, managers, sales consultants, and service advisors.
Highlight the benefits and profitability of GM software and subscriptions.
Develop in-dealership training to onboard customers across various channels, driving adoption and sales of products like GM Rewards, My GM Rewards Credit Card, OnStar safety services, customer prepaid plans, and over-the-air upgrades to enhance vehicle performance and ownership experience.
Initiate and conduct live training or remote calls with dealer leadership and personnel on OnStar’s portfolio of products, services, My GM Rewards, and the GM Rewards Credit Card and the proper delivery and customer onboarding process, including the ability to troubleshoot when something goes wrong.
Monitor Dealer, District, Zone, and Regional metrics to ensure they meet or exceed the desired Goals.
Resolve all dealer-customer satisfaction issues through appropriate channels.

2+ years in sales and customer service; Outside Sales preferred
Experience working with automotive dealerships and/or OEMs beneficial, including familiarity with new, used, commercial and service operations
Understanding the audience; getting the message across; presenting information effectively; and communicating openly
Computer skills with Microsoft Office proficiency: Microsoft Word, Excel, PowerPoint, and Outlook
Comfortable with technology and subscription services, including troubleshooting mobile app and internal platform issues
Ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goals
Excellent oral and written communication skills
Proper use of language, grammar, and diction
Daily travel within market, minimal overnights

District Manager, OnStar & Loyalty

Key skills