Senior Director, Communications Analytics and Technology

Role Overview

• Create innovative, thought provoking, and highly leveraged “must-have research” content.
• Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act.
• Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward.
• Demonstrate thought leadership in establishing research positions across a team of analysts.
• Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda.
• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights.
• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions.
• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings.
• Provide sales support serving as voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business.
• Provide high quality and timely research content peer review.
• Build credibility as an industry expert to represent Gartner research, methodology and strategy.
• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community.
• Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery.
• Be a mentor and a coach by supporting more junior team members.
• Be client-centric while actively seeking to help clients engage regularly and often with Gartner research and interactions.

Requirements

• Bachelor's degree or equivalent experience; Graduate degree preferred.
• 12+ years of relevant field or industry experience in mid-to-large companies overseeing the measurement, reporting and optimization of communications is required.
• An informed understanding of the challenges facing CCOs as leaders within the enterprise and drivers of business impact, especially in the context of measurement, analytics, and technology.
• Hands-on experience with communications technology, analytics platforms, global communications agencies, and other vendors critical to functional productivity and goals.
• Experience as a leader in transformation efforts that impact people, process, and technology, with a focus on data and analytics.
• Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders.
• Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables.
• Demonstrate excellence in research and writing ability.
• Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions.
• Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges.
• Strong communicator who can explain complex concepts concisely and simply.
• Subject matter expert comfortable presenting at large and small-scale speaking engagements.
• Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market.
• Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team.
• Learning agile and adept with navigating highly matrixed environments.
• Ability to represent Gartner's research methodology and strategies effectively at all levels.
• Willingness and ability to travel up to 15% (where applicable).

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options