The Account Manager manages a book of insurance business
Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues
Provides a high level of support to Producers in obtaining, maintaining, and expanding business
May also be responsible for account rounding and the development of new business as appropriate
Makes major decisions independent of manager approval on books of insurance business for which the incumbent is responsible
Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal
Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
Troubleshoots claims and billing issues
Develops new business from existing accounts and assigned leads

At least 3+ years of experience and demonstrated proficiency in an insurance Account Management role in required lines
Brokerage experience is preferred
Excellent oral and written English communications skills
Superior customer service and problem solving skills
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
Ability to work in a team environment
Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required
High School diploma or equivalent; AA and/or college degree preferred

Commercial Lines Account Manager

Key skills