Delivering first line customer support
Managing multiple tasks simultaneously in a fast paced, high-volume environment
Providing superior customer service
Answer approximately 80-120 inbound calls and emails daily
Process customer orders and requests with accuracy and efficiency in SAP, Service Cloud, and/or LIS
Facilitate customer disputes by initiating credits and debits
Educate customers on Zoetis service and program offerings
Collaborate with internal teams for additional support
Maintain working knowledge of Zoetis test menus
Document customer interactions according to standard procedures

Associate or Bachelor’s degree highly preferred
High school diploma required
Minimum 1 year experience in a customer service-related field required
Experience in the veterinary field, including an understanding of veterinary diagnostic testing preferred
Knowledge of SAP, Salesforce, and/or LIS preferred
Proficient in Microsoft Office suite and web-based applications
Excellent written and oral communication skills, especially over the telephone – both internally and externally

Customer Service Specialist

Key skills