Support the scaling product excellence across multiple product lines and platforms.
Drive annual calendar of strategic and operating cadence to develop a virtuous cycle of operational rhythm.
Define, improve, and operationalize core product processes (e.g., roadmapping, quarterly planning, product reviews, launch readiness) to increase velocity and accountability.
Drive cross-functional alignment and communication across product, engineering, UX, customer success, and go-to-market teams.
Monitor and report on key performance indicators, workflow adherence, and product delivery health.
Own and administer product tools (e.g., Jira, Replit, Confluence, Pendo, analytics platforms), including configuration, governance, and ongoing optimization.
Ensure data integrity and standardization across all product systems and workflows.
Lead onboarding and training for product teams on tools, processes, and best practices.
Evaluate new technologies and solutions that improve team collaboration, visibility, and execution.
Support scenario planning, resource mapping, and forecasting to enable leadership decision-making.
Partner with GTM teams to ensure launch readiness, including documentation, stakeholder alignment, and success metrics.
Build scalable frameworks for intake, prioritization, feedback management, and customer insights.

6+ years of experience in Product Operations, Program Management, or a related role within technology or SaaS organizations.
Proven experience working with complex product portfolios and cross-functional teams.
Advanced proficiency in Jira, Confluence, and other product lifecycle tools.
Strong analytical skills with the ability to synthesize insights, identify gaps, and implement improvements.
Excellent communication, facilitation, and stakeholder management skills.
Demonstrated ability to drive operational efficiency and structure in ambiguous environments.

Senior Product Operations Manager

Key skills