Product Operations Manager

TARA Mind is a Public Benefit Corporation focused on improving outcomes and reducing costs for individuals with treatment-resistant mental health conditions. The Product Operations Manager will serve as the operational backbone of the company, managing the product roadmap and ensuring smooth execution of key initiatives while supporting product management responsibilities.

Responsibilities:

• Own and manage the product roadmap, backlog, feature intake and prioritization
• Translate business needs into clear requirements, tickets, acceptance criteria, and sprint priorities
• Partner with engineering and stakeholders to drive sprint planning, execution, and delivery tracking
• Track product development status and communicate progress, risks, and priorities across teams
• Support end-to-end product delivery from requirements through release
• Coordinate QA/UAT and ensure high-quality, on-time launches
• Manage release processes, documentation, issue tracking, and post-launch performance tracking
• Gather and synthesize feedback from providers, patients, and internal teams
• Synthesize insights into roadmap prioritization and feature development
• Maintain a tight feedback loop between users and product
• Lead key initiatives (e.g., client implementations) from kickoff to execution
• Drive cross-functional alignment across product, engineering, clinical, and sales
• Manage workflows, unblock teams, and ensure accountability
• Support coordination of customer implementation and RFP-related work across internal teams
• Oversee core operational processes (financial tracking, invoicing, board prep)
• Run team operating cadence (stand-ups, sprint reviews, planning)
• Provide hands-on support in a fast-paced, early-stage environment

Requirements:

• 3–5+ years in product ops, project management, or business operations (startup experience preferred)
• Direct experience in health-tech and/or clinical operations
• Strong experience with tools like JIRA, Asana, HubSpot, and BI platforms
• Proven ability to translate business needs into product execution
• Familiarity with financial operations in a venture-backed environment
• Excellent communication and organizational skills; thrives cross-functionally
• Builder mindset with a bias for action and process creation
• Experience using AI tools to improve efficiency and workflows