Key skills
GoSaaSJiraConfluenceProject ManagementStakeholder ManagementPrototypingCommunicationCustomer Success
About this role
Role Overview
- Own end-to-end process for partner launches, including product configuration, documentation, prototyping, and go-live support
- Run product ceremonies and keep Jira healthy
- Manage intake of product requests and maintain Confluence documentation
- Own the backlog for internal enablement features and SaaS portal tools, working with CTO and engineering to spec and prioritize
- Identify friction points from partner feedback and support tickets; prioritize features that improve partner experience or reduce support burden
- Support the dev team through the continuous improvement pipeline. Be the person who unblocks, tracks, and keeps things moving
Requirements
- 3-5 years of experience in product operations, technical operations, implementation, or customer success operations
- Strong project management and stakeholder management skills
- Excellent documentation and communication
- you write clear specs and useful guides
- Organized and process-oriented, but adaptable when things change (checklist mentality without the panic)
- Technical aptitude
- can learn product configurations and work with engineering on specs
- People skills
- you build trust with engineers, partners, and cross-functional teams
- Bias toward action
- you figure things out and get it done