General Manager

Role Overview

• Overseeing the operations functions of the Resort
• Processing and submitting payroll to Human Resources
• Holding regular briefings and meetings with all heads of departments
• Oversees and manages all departments and works closely with department heads daily
• Is accountable for the responsibilities of department heads and takes ownership of all guest complaints
• Steps in and performs any task or covers any department as necessary, including front desk, housekeeping, maintenance, etc
• Ensuring full compliance with Resort Operating controls, SOPs, policies, procedures, and service standards
• Leads all key property issues, including capital projects, customer service, and refurbishment
• Handles complaints and oversees service recovery procedures
• Is responsible for the preparation, presentation, and subsequent achievement of the resort's Annual Operating Budget, Marketing and Sales Plan, and Capital Budget
• Manages ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded
• Delivers resort budget goals and sets other short
• and long-term strategic goals for the property
• Develops improvement actions and carries out cost savings
• Ensures all decisions made are in the best interest of the Resort and Management
• Maintains a strong understanding of P&L statements and the ability to react with impactful strategies
• Ensures the monthly financial outlooks for the Resort are on target and accurate
• Prepares monthly financial reporting for the Owners and Board Members
• Draws up plans and budget (revenue, costs, etc.) for Owners
• Provides effective leadership to all Resort Team Members
• Responds to audits to ensure continual achieved improvement
• Is responsible for safeguarding the quality of operations (both internal & external audits)
• Is responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements
• Is available to travel on company business to assist in offsite training support and or New Business transitions if needed (average 1-2-week assignments)

Requirements

• Bachelor's Degree in Business Management/Hospitality OR equivalent industry job-related experience
• Experience as a General Manager or Assistant General Manager preferred
• Experience within the hospitality industry
• Excellent verbal and written communication skills
• Proven strong leadership skills
• Ability to manage, direct, and complete assigned duties
• Excellent computer skills, Microsoft Office Suite abilities
• Ability to prioritize, manage, and delegate efficiently
• The ability to have a flexible schedule

Tech Stack

• React

Benefits

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• 401 (k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program