Responsible for overall satisfaction and retention of assigned clients.
Become an expert on RevTrax offerings and systems, and overall industry.
Clear understanding of client objectives including media and other incentive strategies.
Manage client onboarding with appropriate internal / external stakeholders.
Work with Client Partners on developing revenue growth plans.
Consult with clients and develop, implement, and manage digital promotional campaigns; work with internal teams, as necessary, to support campaigns.
Analyze campaigns, develop insights, and help clients interpret findings and understand opportunities for future campaigns.
Resolve client issues and work with internal stakeholders to propose solutions.
Document and update Account Guides.
Present data, insights, and recommendations in customer business reviews.
Meet with customers and potential customers virtually and in-person.

Solid understanding of digital marketing, including email, paid search, display, rich media, mobile, and other digital media.
Creative, analytical problem-solver who focuses on delivering client satisfaction.
Desire and ability to learn new things quickly and understand our products and operational processes.
Able to develop and deliver clear, insightful presentations.
Strong computer skills, including Salesforce.com, Microsoft Word, PowerPoint and Excel.
Strong written and verbal communication skills, grammar and punctuation.

Client Services Manager

Key skills