Construction Sales Account Manager

Role Overview

• Generates new revenue by cold calling and prospecting (70-80%), while also retaining current WM customers by utilizing a consultative selling approach (20-30%).
• Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
• The Construction Sales Account Manager will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions.
• All escalations for customer service within the defined territory will be resolved through this position.
• Managing business to business sales relationships
• Developing detailed proposals encompassing multiple services
• Researching aspects of the waste and environmental services business
• Attending conferences/symposiums as a means of networking and staying current with industry-and market-related information
• Assignment management
• Building trusting relationships
• Providing high-impact Communication
• Able to identify pertinent Local, County, State, and/or Federal government regulations
• Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers only
• Manage prospects by developing sound marketing plans and maintaining key information in the prospect database
• Reduces lost major accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention
• Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
• Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate
• Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
• Proposes customer solutions that are compliant with appropriate local, state and federal regulations
• Devising sales approaches and solutions
• Marshalling resources
• Sales negotiation
• Sales opportunity analysis

Requirements

• Bachelor's Degree (accredited) or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant work experience.
• 1 year of relevant work experience in direct business-to-business sales, and phone based business-to-business prospecting resulting in successfully obtaining customer appointments (in addition to education requirement)
• 20 hours of training with Resource Conservation and recovery Act (RCRA)
• Certifications: WM CRA
• Involved in one or more of the following: U.S. green Build council (USGBC), American Institute of Architects (AIA), Associated general Contractors of America (AGC), Building Owners and Managers Association (BOMA), or National Association of Home Builders

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation
• Holidays
• Personal Days