Senior Manager, Employee Experience

Role Overview

• Lead strategy and programs that build a culture of belonging across the enterprise, ensuring all employees feel connected to WM’s purpose, Commitments, and Values.
• Design and deliver initiatives that strengthen employee connection and community, with a strong focus on reaching and engaging frontline employees.
• Engage directly with frontline employees and leaders to ensure WM’s culture, values and employee experience programs are accessible, meaningful and have impact employees in all roles.
• Partner with Internal Communications to ensure all messages are clear, engaging, and accessible for employees across all roles, geographies, and shifts.
• Create tools and processes that elevate the voice of employees across their lifecycle (new hires, tenured employees, and exiting employees), ensuring feedback informs belonging-focused programs.
• Provide leadership, resources, and guidance for ERGs and BRGs, ensuring they serve as platforms for employee connection and deliver measurable business returns.
• Collaborate with the Human Resources Team and business leaders to embed belonging into talent practices, leadership development, and workforce programs.
• Build strong, trust-based relationships across the organization, modeling behaviors that promote openness, and a sense of shared purpose.
• Partner with WM’s social impact strategy to align employee experience with broader community commitments and oversee key external partnerships that advance belonging and business impact.
• Drive enterprise cultural integration efforts for newly acquired companies, ensuring alignment with organizational values, employee experience standards and ways of working.

Requirements

• Bachelor’s Degree (accredited) in Human Resources, Business Administration, or similar area of study, or in lieu of degree, High School Diploma or GED (accredited).
• 4 years of relevant experience.
• 7 years of previous experience in Human Resources, Employee Relations, or a related area (in addition to education requirement).
• 7 years of project/program management experience, ideally in a geographically dispersed corporate and field operations environment.
• 7 years of experience partnering with communications to deliver messages employees want to engage with, using creative tactics and media.
• Experience working with large organizations with diverse employee groups and demographics.
• Experience connecting culture and belonging to frontline employees in a way that drives awareness, engagement and positive impact.
• Experience working in an Operations environment or industry (distribution, logistics, aviation, contact/call centers, etc.) with a track record of implementing initiatives that produced measurable business results.
• Demonstrated expertise in creating and sustaining a culture of belonging, including experience leading ERGs/BRGs, employee connection initiatives, or equivalent culture or belonging-focused programs.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation
• Holidays
• Personal Days