SMB Account Manager

Role Overview

• Serve as the primary point of contact for assigned customers, ensuring strong relationships
• Drive renewals and expansion opportunities within existing accounts
• Ensure high levels of customer satisfaction to reduce churn
• Maintain accurate sales forecasts and pipeline management
• Work cross-functionally with internal teams to align solutions with customer needs
• Manage and negotiate contract renewals and compliance with terms

Requirements

• A minimum of 2-3 years of proven experience in software sales
• Must be able to demonstrate the ability to self-start sales success
• Strong analytical skills, including market strategy and customer requirements
• Excellent written and verbal communication skills
• Strong understanding of industry trends and key players
• Ability to publicly represent the company with customers and at events

Benefits

• Personal development and resources for growth
• Coaching and support for achieving growth
• Professional development opportunities
• Equal opportunity employer commitments