About this role
Role Overview
- Responding to client specific inquiries through multiple channels including telephone and web correspondence.
- Assisting participants with the information needed to make informed decisions
- Completing transaction(s) related to the customer’s inquiry with limited supervision while meeting timeliness and accuracy standards
- Explaining the appropriate participant forms and provides guidance on completion
- Completing follow up and call backs in a timely manner and escalate as appropriate
- Gathering information to keep customer profiles and accounts up to date
- Providing great customer service.
Requirements
- Have a High School Diploma or an equivalent level of education
- Be able to successfully pass a criminal background check
- Demonstrate problem-solving skills
- Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
Benefits
- Paid Training
- Career Growth Opportunities
- Full Benefit Options
- Great Work Environment