Serve as the primary point of contact for sales representatives and customer accounts.
Review and process customer orders, ensuring pricing, inventory, and order accuracy.
Issue credit notes, maintain accurate records, and support reporting requirements.
Ensure weekly inventory data is accurate and track sales performance.
Collaborate with the sales team to follow up on customer payment plans and ensure timely collections.
Coordinate with Sales, Logistics, freight forwarders, and customers to ensure efficient and timely delivery of shipments.
Work with Logistics and Accounting teams to confirm shipments, invoice accuracy, and manage product returns.
Monitor shipment schedules and proactively follow up to ensure on-time delivery.
Prepare and distribute weekly reports for inventory planning and fulfillment tracking.
Collaborate with internal departments, including Accounting, Logistics, and IT, to maintain smooth operational workflows.
Perform additional tasks assigned by management in support of department or company objectives.

Minimum 2 years of experience in sales support, customer service, or inside sales.
Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
Positive attitude, proactive mindset, and team-oriented approach.
Proficient in Microsoft Office, particularly Excel (V-Lookups, Pivot Tables).
Strong organizational skills with high attention to detail.
Effective written and verbal communication skills in English.
Ability to work independently, prioritize tasks, and collaborate with cross-functional teams.

Inside Sales Assistant

Key skills