Develop critical relationships with internal or external customers.
Assist with account management such as maintaining customer profiles, details and service needs.
Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
Work with supervisors and trainers to ensure staff are trained.
Prioritize and assign work and provides work direction.
Assist with overseeing the processing of services and customer service commitments.
Identify and provide services or assist others that require specialized or expedited handing.
Track orders and shipments and assist with tracing as needed.
Run, analyze, and summarize more complex operational reports and details.
Prepare information required for quotes or address potential services; provide more complex quotes.
Communicate with internal and external customers, carriers and providers on a variety of issues.

Education: High School graduate or GED; Associates Degree or equivalent combination of work experience, preferred.
Two years of office experience in a logistics/transportation environment.
Basic proficiency in Microsoft Office, Internet, web-based and job specific software applications.
Ability to enter, review and verify documentation and information.
Knowledgeable of customer service principles and practices.

Supply Chain Operations Specialist I

Key skills