Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
Actively assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience
Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement
Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards
Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

Must be 18 years or older
2-3 years of retail experience with a preference for candidates with prior store leadership roles
Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position
Desire to succeed in a high growth, fast-paced retail environment
Ability to move merchandise with appropriate equipment to and from backroom and sales floor
Ability to place and arrange items on all shelves and racks
Ability to climb and descend ladders while carrying merchandise
Ability to lift 30 pounds or more with assistance
Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
Ability to stand, walk, kneel, or balance for a duration of time
Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

Team Lead, Operations

Key skills