Provide direction and oversight to cross-functional team members supporting content program execution and guide their efforts through the entire project lifecycle.
Apply information architecture and taxonomy principles to organize and drive metadata efforts for maximum discoverability and reuse across platforms and business units.
Establish KPIs for content, work with analytics and GEO team members to monitor and analyze content performance.
Support AI-ready content transformation initiatives
adopting modular content structures, metadata frameworks, and automation-friendly authoring practices.
Govern content quality and conduct audits and quality reviews to identify gaps, improve accuracy, and align to content standards: GEO/SEO, styleguides, content templates, and accessibility.
Work with UX to apply content principles to improve user journeys, navigation, and overall engagement on the website.
Regularly monitor and review competitors and industry trends to recommend solutions for improving content, navigation, search, and other key digital application and experience features.
Operate as an individual contributor, leading through influence with full DX divisional backing and support; own the definition of standards, guidelines, and best practices, gather input and requirements from stakeholders to continually refine direction, and drive adherence with assistance from cross-divisional partners.
Embrace curiosity, passion, authenticity and accountability.

Bachelor’s degree in information architecture, technical writing, journalism, or a related field
Minimum 8 years of experience in content strategy, with at least 5 years in roles overseeing large, complex product portfolios.
Proven track record of developing and executing content strategies that deliver measurable business outcomes and customer value.
Deep understanding of technology trends, user experience, and content design best practices.
Exceptional organizational leadership, strategic thinking, and interpersonal skills.
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Comprehensive medical, prescription, dental and vision plans.
Medical plan options include: PPO with low annual deductible and copays.
HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan.
There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
An industry-leading 401k plan.
Tuition Assistance Program and programs and resources to support your development
Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off, parental leave and unlimited paid sick days.
Generous childcare benefits for all full-time employees.

Senior Content Strategist

Key skills