Manage the U.S. and Canada Video Game card partner relationships throughout customer lifecycle all while advocating internally for the customer, communicating customer needs to internal, cross-functional departments
Build and maintain deep and wide relationships, including executive level relationships, within your portfolio of Blackhawk clients, continually adding value and services to your existing accounts
Broaden BHN’s business value by intimately learning and understanding your customer’s business and strategic priorities to effectively recommend broader & more customized solutions to meet their needs
Cross-sell and upsell value-added products and services to clients, including other products and promotional marketing events
Develop strategic customer success plans for each of your customers to ensure full adoption of our products and services
Oversee the successful execution of enhancements, promotions, and program changes, including holiday preparations, beginning as early as June of each year
Drive revenue growth, profitability goals, and performance targets for clients in your portfolio
Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals
Coordinate across internal teams to support clients and their growth
Oversee the management of your client’s day-to-day needs and account coordination with the assistance of Account Management operational support
Act as trusted adviser and escalation point for customer issues raised, collaborate with internal teams to drive prompt issue resolution
Analyze client performance and industry data to provide valuable insights to your customers
Manage the customer renewal process, provide renewal quoting, and revenue retention of assigned accounts
Requirements
Bachelor’s Degree, preferably in Business, Sales & Marketing, or related degree
Minimum of 12 years’ experience in a customer-facing role such as Strategic Relationship Manager, Account Manager, Sales, or Professional Services, with a demonstrated track record of success
Prior experience driving toward a revenue or renewal target and working with mid-market and enterprise level accounts
Experience with consumer-facing, web-based products and services, digital marketing, and/or eCommerce experience is highly preferred
Prefer an active video game player, preferably on console platforms, with PC and mobile a plus
Understanding of video game industry, brands and related product differences (i.e. cash value gift cards, subscription gift cards, and code to content gift cards for specific games or add-on content for a game)
Excellent verbal, written, and presentation skills; able to use good judgment in communications with clients and across multiple departments: Engineering, Finance, Customer Service, Marketing, Business Development, Sales
Ability to manage multiple tasks, projects, and clients in parallel
Strong organization, prioritization, and time management skills, with strong attention to details
Sales acumen with the ability to influence clients to invest in promotions, marketing and new products/services
Ability to effectively explore customers’ underlying issues and needs that suggest broader solutions; maximizing the productiveness of sales interactions by building on customer cues to gain commitment to products, services, and solutions; articulating and promoting a path forward
Aptitude to grasp the complexity of Blackhawk platform: the consumer-facing, client-facing, and Blackhawk-facing portals and how they interface with external, client, and third-party systems
Demonstrated willingness to work as a member of a team and interface appropriately and effectively to accomplish departmental goals and objectives
Strong customer service skills with a client-focused orientation
High degree of initiative and keen sense of urgency
Proficiency in Microsoft Office tools; PowerPoint, Excel, etc.
Requires up to 15% travel
Must have successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.
Benefits
401k with employer match
Medical
Dental
Vision
12 paid holidays in the year 2026
Sick pay accrual according to state law
Parental leave
Life insurance
Disability insurance
Accident and illness insurance
Health and dependent care flexible spending accounts