Key skills
JavaScriptProject ManagementCommunicationProblem Solving
About this role
Role Overview
- Translate customer research (CX) requirements into Qualtrics platform
- Program, build and test surveys, email templates, dashboards, and reports from the feedback platform
- Build workflows to automate tasks
- Collaborate with researchers and insight consultants in programming surveys
- Work with data/technology representatives in ensuring data and lists used are clean and complete
- Build ticketing protocols that will facilitate closed loop
- Manage the samples for each of these programs and ensure that automation is built to support a robust feedback platform
Requirements
- Bachelor's degree, or equivalent work experience
- 3+ years of experience in project management activities
- Advanced experience using Qualtrics is a must
- Considered a plus: Qualtrics CX certification
- Experience with Directories, APIs and Qualtrics workflows
- Knowledge of HTML and JavaScript
- Strong organizational, problem solving and analytical skills
- Advanced knowledge of project management
- Excellent verbal and written communication skills
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law