Address escalated service tickets related to complex Workday issues, including testing of changes
Identify, validate and test business process and configuration changes related to business changes, issues or process improvements
Root-cause analysis of issues
Testing for Workday releases, configuration changes, data loads
Identify and apply best practices
Handle and troubleshoot data loads
Provide Subject Matter Expertise for training
Log cases and partner with Workday for problem-solving and learning
Provide advisory services and guidance to management regarding system requirements based on company resources and needs
Maintain awareness of current trends in HRMS with a focus on product and service development, delivery and support, and applying key technologies

Bachelor’s degree or equivalent experience
3 years experience in at least three of the following Workday modules: Workday HCM, Workday Recruiting/Onboarding, Workday Security, Workday Compensation and Advanced Compensation, Workday Payroll (US), Workday Payroll (Canada), Workday Absence and Time Tracking, Workday Benefits, Workday Performance Management and Talent
Understanding of HR operations and experience with HR data
Excellent written and oral communication skills to interact with associates and managers
Experience with Canadian compliance and configuration rules

HR Technology Analyst

Key skills