Working with the team and cross functional stakeholders at all levels across the enterprise to identify and implement multi-faceted, complex projects, programs and plans focused on the affordability of healthcare while simplifying the member and provider experience
Driving member centric narratives that ensure activities are aligned with corporate strategy and member value working directly with the Healthcare Affordability team
Identifying potential issues, project change, and scope data
Leading efforts to identify best practices
Leading end to end execution risk pathways between ideation and execution of enterprise initiatives
Developing executive summary documents
Identifying impacted parties, business partners, and resources required
Developing and designing processes and systems that support business needs
Designing methods for integrating functions and processes
Conducting cost/benefit analysis
Building support for business change throughout the business unit
Providing process, project, and change management methodology coaching/consulting support to both local and enterprise wide initiatives
Leading the project prioritization and scheduling activities for the business unit
Providing expertise in process planning and portfolio management activities

Requires a BA/BS in a related field
minimum of 10 years managing mid to large-scale change/project initiatives
Knowledge of provider relations, communications, and/or marketing including government programs like Medicare and Medicaid is preferred
General Healthcare industry knowledge/experience with advocacy work strongly preferred
Experience and comfort in highly adaptive environments requiring strategic pivots and critical thinking
Keen understanding of value story telling and experience in driving cultural change and adoption
Proficiency in data and research to successfully identify ideas
Experience with high risk initiatives and data analysis to identify root causes, implement findings, and present insights to leadership
Strong communication skills both written and verbal with all levels of stakeholders
Knowledge of project management processes

Business Change Director

Key skills