Performance Analyst – Collections

Role Overview

• Analyze & Solve Problems: Use your knowledge of performance analysis techniques—including trending, root-cause analysis, and gap analysis—to uncover insights and help the business understand what’s happening and why.
• Build Dashboards & Reports: Assist in creating, enhancing, and maintaining dashboards and visual tools that help teams track and manage operational performance with confidence.
• Translate Business Needs: Work with partners to understand requirements and convert them into conceptual and logical data models that enable accurate and meaningful reporting.
• Transform & Visualize Data: Extract, manipulate, and prepare data from multiple sources, turning it into intuitive formats that make it easier for teams to understand performance trends.
• Support Operational Excellence: Provide broad analytical and operational support that empowers your business unit to operate efficiently and effectively.
• Deliver Key Performance Insights: Collaborate with internal partners to provide critical performance data related to products, channels, and member experiences.
• Study Performance Trends: Conduct analytical studies that surface meaningful insights about emerging patterns, risks, and opportunities.
• Use BECU Systems for Deep Analysis: Leverage internal systems for querying, modeling, forecasting, trending, variance analysis, and additional forms of operational assessment.
• Break Down Complex Problems: Analyze organizational data and challenges, helping stakeholders understand root issues and possible solutions.
• Contribute to Research Efforts: Support qualitative and quantitative primary research through all phases of project execution.
• Gather Strategic Insights: Identify and gather data that supports assessments, long-range planning, and evaluations of potential new or enhanced products and services.
• Generate Action-Oriented Insights: Provide creative, strategic insights into key business drivers, market conditions, industry trends, and member needs.
• Support Recovery Partner Accuracy: Manage placement and maintenance records for third‑party collection agencies—sending and recalling accounts, reconciling data, ensuring timely updates, and preserving data integrity and compliance across recovery partners.
• Take on Additional Opportunities: Perform additional duties as assigned that contribute to team and organizational success.

Requirements

• Bachelor’s degree in information systems or other related quantitative field, or equivalent work or educational experience required.
• Minimum 3 years of experience in data mining, query development, multi-system data integration required.
• Minimum 3 years of experience in financial institution data analysis and reporting preferred.
• Working knowledge of SQL, MS Word, Excel, PowerPoint, Access, SharePoint and Business Intelligence reporting required.
• Analytical skills, the ability to prioritize and solid time management skills required.
• Ability to gather pertinent data, establish facts and draw valid conclusions, as well as formulate ideas and recommendations, required.
• Proficient verbal and written skills required to effectively communicate in the English language.
• Proficient math skills with a high degree of accuracy required.
• Ability to work a flexible schedule to meet the needs of internal customers required.
• Experience with Tableau preferred.

Tech Stack

• SQL
• Tableau

Benefits

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match