Associate, Transfer Agent Operations

Role Overview

• Ensure quality standards are enforced, met and compliant with regulatory mandates
• Apply department call model, policies, and procedures to evaluate interactions
• Critical thinking and ability to analyze data for trends
• Comply with all policies and procedures related to all aspects of TA Operations
• Ensure all key daily duties are performed timely and accurately
• Demonstrate a collaborative mindset aligned with process improvement, efficiencies and risk mitigation
• Assist management in coaching and training of associates as needed
• Other duties as assigned by management

Requirements

• College Degree required and/or 0-3 years experience in Financial Service or Transfer Agent Operations
• Proficiency with Microsoft office Word, Excel and other basic knowledge of other products within suite
• Effective written, verbal and listening skills
• Strong problem solving and decision-making skills

Benefits

• comprehensive health care coverage and emotional well-being support
• market-leading retirement
• generous paid time off and parental leave
• charitable giving employee match program
• educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career