Ensure the Compliance Department’s Case Management operates efficiently by setting forth standards and processes to provide excellent customer service
Conduct in-depth analysis of trends to identify emerging risks or needs within the Company
Proactively work to identify solutions to address emerging risks and needs (e.g., system enhancement, coaching/training, prescriptive SOP’s)
Act as the primary point-of-escalation for the Compliance Support function, collaborating with a variety of staff to solve complex scenarios
Apply in-depth knowledge of Encompass and Mavent controls to comply with various regulatory requirements (e.g., ATR/QM, High-Cost calculations, APR)
Partner with other departments to assist with company-wide integrations (e.g., new credit vendor)
Oversee the collection, preparation, and finalization of materials presented in the quarterly Compliance Committee meeting
Actively participate in examinations, monitoring/testing, audit, and consumer complaint processes by crafting narratives, drafting rebuttals, and conducting root cause analysis of any errors identified
Cross-collaborate with key stakeholders in other departments, cultivating productive partnerships to achieve departmental goals and objectives
Manage various Compliance staff, ensuring support is provided while also setting forth and enforcing clearly defined standards, goals, and objectives

Bachelor's Degree
7+ years of experience in a financial institution (in a complex or large institution, preferred)
5+ years of experience in risk management and/or consumer compliance, specifically related to mortgage originations
Experience with and/or knowledge of Loan Operations (Processing, Underwriting, Closing, QA)
Encompass experience, preferred
Knowledge of federal and state mortgage lending regulations, including but not limited to Dodd Frank Wallstreet Reform Act, QM/ATR, RESPA, TILA, TRID, ECOA, HMDA, GLBA, Fair Lending, UDAAP, and SAFE Act
Expert knowledge of Mavent, preferred
JIRA experience, preferred
Excellent communication, management, and leadership skills
Advanced prioritization and time management skills

Director, Compliance

Key skills