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Client Success Manager at Welldoc | JobVerse
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Client Success Manager
Welldoc
Website
LinkedIn
Client Success Manager
United States
Full Time
1 week ago
$100,000 - $130,000 USD
H1B Sponsor
Apply Now
Key skills
SaaS
Salesforce
Leadership
Communication
Time Management
Account Management
About this role
Role Overview
Serve as a trusted advisor for the clients & strategic partner accounts.
Develop a solid understanding of company products and service capabilities.
Support strategies related to activation, engagement and desired outcome metrics and mitigate any risks to ensure the program objectives are met.
Work with Marketing & Engagement Manager to ensure timely delivery of customized engagement materials to the clients and retrieving client approvals.
Support Quarterly Business Reviews and follow up on any action items.
Guide client on Welldoc’s recommended best practices, to ensure their program success.
Create/Update the Account Dashboard to track program updates across workstreams
Generate & follow up on client invoices when due.
Identifies service issue trends and collaborates with cross-functional teams to develop a plan of action for improvement.
Work with Implementation team and Customer Care to seamlessly handle account transition.
Maintain appropriate project documentation for each account including meeting minutes.
Responsible for client satisfaction through the Account Management process
Requirements
5+ years prior experience in a client facing role, managing enterprise level accounts
Proven experience working in a leadership role with healthcare organizations or in the digital health industry is highly preferred.
Experience managing SaaS solutions in the healthcare spacing, understanding integration points with health systems and health plans
Possess strong problem-solving skills and the ability to make sound decisions
Strategic thinker with strong creative instincts and judgment and a keen attention to detail
Excellent communication skills, both written and oral
Ability to coordinate and collaborate internal and external stakeholders across multiple workstreams
Self-starter who demonstrates initiative, thrives in a fast paced, collaborative work environment
Strong proficiency in Google Suite and MS Office including Word, Excel and PowerPoint
Familiarity with Salesforce and reporting tools e.g., PowerBI preferred
Superior organizational and time management skills
Benefits
generous PTO
medical insurance
dental insurance
vision care
life and disability insurance
retirement benefits
opportunity to participate in health savings accounts and/or dependent care accounts
Apply Now
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