Lead, coach, and grow high‑performing Sales Support teams; maintain a culture of belonging, trust, and shared success
Recruit, hire, and onboard top talent; drive career development, internal mobility, and succession
Orchestrate daily workflow and coverage; uphold documentation quality, policy adherence, and change readiness
Guide repricing readiness (ARTi), dual disclosure, and clean data inputs; champion TMRT and Copilot adoption
Communicate clearly with stakeholders; handle escalations with care and protect client trust
Provide feedback to Business Initiatives (e.g., Roles & Responsibilities content) and drive continuous improvement across the sales support organization.

4+ years of Treasury Management Sales Support experience, or equivalent experience
2+ years of leadership experience
2+ years of people leadership in a sales support or operations environment
Demonstrated success leading high‑performing teams and cultivating high retention through inclusion, development, and recognition
Strong talent builder: structured hiring, inclusive sourcing, onboarding design, coaching, and succession planning
Knowledge of TM products, proposal/pricing workflows, repricing (ARTi), dual disclosure, and partnering with CSS
Operational judgment: coverage planning, queue/case management, documentation quality, and change management
Excellent communication and stakeholder partnership across hybrid/virtual teams; detail‑oriented with a service mindset.

Manager, Treasury Management Sales Support

Key skills