Public Awareness Program Manager

Role Overview

• Manage the strategic development and implementation of programs and events designed to improve public safety and highlight corporate compliance and citizenship within the Columbia Gas service territory
• Work collaboratively with company Operations, Communications, Public Affairs and Compliance personnel to effectively document all efforts to assure compliance
• Gather and prepare the necessary documents and materials for, as well as participate in, any internal or external audits of the company's Public Awareness Plan
• Leverage strong communications, training, leadership and technical skills to strategically manage effective plans and tactics as it pertains to public awareness of key safety messages
• Drive the improvement & continued implementation of a comprehensive public awareness program consistent with 49 CFR 192.616 and API RP-1162
• Schedule and deliver natural gas training programs, integrating classroom training, hands-on practice and simulation to maximize learning
• Document natural gas training programs to meet or exceed 49 CFR 192.616 and API RP-1162 compliance requirements
• Develop a collaborative working relationship with Field Operations, Construction, Communications, Public Affairs and Compliance to further safety messaging across the company’s footprint
• Manage and execute all external safety messaging including any communications developed for the known excavator community and emergency responders
• Assure execution of outreach in collaboration with Communications and Public Affairs to the Public Officials and Affected Public audiences
• Provide strategy to drive and enhance delivery of safety messages by various channels to external stakeholders, including the affected public, public officials, excavators, and emergency responders
• Partner with Communications and Damage Prevention personnel to drive consistent and efficient messaging
• Maintain accurate records for Public Awareness Program documentation
• Conduct and document periodic evaluation of the training programs for quality and effectiveness, industry best practices, and compliance with RP-1162
• Build relationships and collaborate with key business partners in the organization
• Lead and provide documentation for any regulatory proceeding to report on or audit any Public Awareness Initiative
• Drive the development and delivery of key safety messages to communities across the company’s service territory
• Plan and help facilitate public meetings and safety education events
• Develop and ensure consistency of messaging between various audiences, representing the company's interests
• Represent the company and actively participate on industry association committees and panels
• Perform as a self-starter, identify needs and take initiative
• Engage as a team player and leader both internally and externally
• Maintain focus in demanding situations
• Create new/monitor existing data that inform public awareness strategies, including but not limited to damage metrics, survey results, focus group/advisory panel input, DIMP performance metrics, industry best practices, PHMSA advisories, etc.

Requirements

• Bachelor's Degree communications, management, business administration, emergency management/response or similarly applicable discipline or equivalent work experience
• 4-6 years communication, compliance, operations or emergency management experience with emphasis on presentation and technical training skills
• Demonstrated skills that result in clear, concise and effective safety messaging
• Ability to demonstrate leadership and project management in a team environment
• Strong knowledge of on-site or site specific emergency operations, with proven experience working with the Incident Command System
• Trained to National Incident Management Level (NIMS) IS-700 or above
• Certified by a public safety agency to conduct training, such as a Fire Instructor I, or equivalent certification, training and education
• Demonstrated experience in training public safety agencies, conducting public education outreach, and course development
• Superior communication, presentation and training skills
• Demonstrated ability to perform in a corporate environment
• Ability to identify and segment audiences and monitor emerging gas safety issues
• Proven PC skills and experience with Microsoft Office suite of tools
• Ability to prioritize, deal with ambiguity and effectively manage multiple tasks.

Benefits

• Value inclusion within your day to day responsibilities by respecting others perspectives/convictions
• Engaging others opinions
• Creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners
• Treat others with respect and consideration
• Actively participate in creating and contributing to a positive work environment