This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations.
Oversees the forecasting and staffing levels and capacities.
Provides effective coaching, and shares constructive feedback to drive Operational Excellence.
Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas.
Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness.
Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment.
Initiative Pipeline Management
Collaborate with Sales, Product, Technology, and Process Design teams to optimally manage the pipeline of initiatives to support the strategic roadmap.
Technology Sizing & Prioritization Management
Create and prioritize business cases to secure technology investment that enhances or expands capabilities tied to the broader growth plan.
Client Journey Management
Partner with Sales, Product, Technology & Process Design to deliver e2e journey/process maps based on growth plan initiatives across CVL.
Client Experience Management – Partner with CE team to identify themes and feedback to improve the overall client experience.
Requirements
7+ years in financial services
Experience creating management & executive level presentation material
Experience identifying opportunities at a functional level and implementing solutions to address
Experience presenting and influencing stakeholders
Experience conducting data analysis/root cause analysis
Experience with project management and the change management process
2+ Years of Consumer Vehicle Lending (CVL) experience
Medium to Advanced Microsoft Excel Proficiency
Advanced Microsoft Power Point Proficiency
Advanced Microsoft Visio Proficiency
Experience creating business cases and partnering with Finance and governance partners
Advanced understanding of Technology sizing process
Experience creating process maps
Experience writing or updating procedures
Benefits
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.