Senior Group Operations Manager

Role Overview

• This job is responsible for leading multiple major operations segment for a site, region, or product line within the bank's internal operations.
• Oversees the forecasting and staffing levels and capacities.
• Provides effective coaching, and shares constructive feedback to drive Operational Excellence.
• Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines.
• Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas.
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness.
• Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment.
• Initiative Pipeline Management
• Collaborate with Sales, Product, Technology, and Process Design teams to optimally manage the pipeline of initiatives to support the strategic roadmap.
• Technology Sizing & Prioritization Management
• Create and prioritize business cases to secure technology investment that enhances or expands capabilities tied to the broader growth plan.
• Client Journey Management
• Partner with Sales, Product, Technology & Process Design to deliver e2e journey/process maps based on growth plan initiatives across CVL.
• Client Experience Management – Partner with CE team to identify themes and feedback to improve the overall client experience.

Requirements

• 7+ years in financial services
• Experience creating management & executive level presentation material
• Experience identifying opportunities at a functional level and implementing solutions to address
• Experience presenting and influencing stakeholders
• Experience conducting data analysis/root cause analysis
• Experience with project management and the change management process
• 2+ Years of Consumer Vehicle Lending (CVL) experience
• Medium to Advanced Microsoft Excel Proficiency
• Advanced Microsoft Power Point Proficiency
• Advanced Microsoft Visio Proficiency
• Experience creating business cases and partnering with Finance and governance partners
• Advanced understanding of Technology sizing process
• Experience creating process maps
• Experience writing or updating procedures

Benefits

• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.