The District Services Manager (DSM) plays a pivotal role in driving Services sales growth by cultivating and sustaining a strategic partnership between Service Providers and the Home Services organization.
DSMs oversee the entire lifecycle of Service Providers, including sourcing, onboarding, expansion, contraction, and termination, in close collaboration with the services operations team.
Through the partnership review process, DSMs ensure alignment with business goals, service standards, and compliance expectations.
Research and review customer feedback to identify opportunities for service improvement.
Schedule, prepare, and conduct Partnership Reviews and regular check-ins with Service Providers to assess performance and ensure compliance.
Prospect, evaluate, and onboard new Service Providers, ensuring optimal in-stock levels and service coverage.
Conduct brief meet-and-greets with new SASMs during Services onboarding and resolve store escalations.

Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Knowledge or experience in the retail store environment, home improvement industry or general construction industry.
Experience in residential remodel project management.
Demonstrated project management skills.
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
Excellent written and verbal communication skills.

District Services Manager

Key skills