About this role

Support testing and documentation for Salesforce flows and configurations
Conduct data clean-up and audits to ensure accuracy and consistency
Build reports and support dashboard updates across teams
Help review and test customer intake and screening forms to ensure they work as expected
Assist with creating and updating Salesforce record types, page layouts, and reports
Map customer experiences, workflows, and processes using Lucid or Google Suite tools
Provide general data support, help identify improvements, and troubleshoot issues as they arise

Demonstrated ability to creatively problem solve and overcome obstacles
Strong attention to detail with the ability to stay organized across multiple projects
Ability to work independently and collaboratively across different teams
Comfort working with data and organizing information in Google Sheets
Capacity and interest in systems thinking and design
Strong interpersonal and communication skills, with a commitment to respectful and inclusive engagement
Passion for advancing social, racial, and climate justice
Familiarity with Customer Relationship Management (CRM) systems, such as Salesforce (preferred)
Experience mapping workflows or customer journeys using Lucid or Google Workspace tools (preferred)

Data Operations Intern

Key skills