Leading operational support functions that enable the effective delivery of BYU-Pathway programs worldwide.
Managing a team of contractors and volunteers.
Serving as the primary operational owner for selected Field Support processes.
Understanding the BYU-Pathway Worldwide strategy and using this understanding in the creation, implementation, maintenance and stability of products, processes, policies, and procedures that enable the delivery of the BYU-Pathway Worldwide portfolio through the Field Operations Teams.

Bachelor’s degree.
Experience managing operational processes in a complex, cross-functional environment.
Experience leading contractors, volunteers, or indirect-report teams.
Strong written and verbal communication skills.
Operational judgment: Ability to balance consistency with flexibility.
Coordination & influence: Comfortable leading work without direct authority.
Systems fluency: Comfortable working with enterprise systems (SIS, LMS, CRM) without need of being a technical developer.
Problem-solving: Calm, solution-oriented approach to ambiguity and constraints.
Cultural awareness: Sensitivity to global and local contexts.
Experience in higher education, student services, or global program operations.
Familiarity with student information systems and learning management systems.
Experience supporting distributed or international programs.
Experience working with volunteer-based organizations

Field Support Manager

Key skills