Manage 40 active implementations at any given time.
Lead and collaborate on all customer implementations as part of a team-based approach, ensuring a seamless handoff from Sales and a smooth transition to Customer Success.
Help clients get set up on our software quickly, providing consultative guidance and best practices to ensure they achieve value fast.
Track and report on key implementation KPIs while proactively identifying and mitigating risks to keep projects on track.
Deliver regular status updates and progress reports to both clients and internal stakeholders, ensuring alignment, transparency, and timely communication.
Collaborate with Product and Engineering teams to surface feedback, influence the product roadmap, and enhance the customer experience while continuously refining scalable implementation processes.

Implementation Specialist

Key skills