Ability to lead and manage practical and highly effective technical communication cycles; both verbal and written.
Effectively engages with a diverse internal and external audience.
Execute and/or guide logical security fault isolation practices with clients.
Build and maintain enterprise-level client relationships to instill confidence in our product.
Maintain contractual Service Level Agreements and conduct root cause analysis around outliers.
Recognize, identify, and prioritize support incidents in accordance with client requirements.
Manage or assist on assigned projects and program components to deliver services in accordance with established objectives.
Respond to inquiries from staff, administrators, site personnel and outside vendors to provide technical assistance and support.
Analyze open cases and/or chronic locations for troubleshooting security services.

Minimum of 1-2 years of practical experience with a technology service provider, providing technical support to Field Technicians and Customers
Experience troubleshooting and repairing CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion is a plus
Working and Practical knowledge of low-voltage installation and support is a plus
Honeywell, DMP, and Bosch training and/or certification is preferred

Security Systems Support

Key skills