We're looking for an experienced operations leader to own fulfillment, logistics, and retail compliance across all three of our sales channels.
This is a project-based engagement focused on strengthening our operational infrastructure as we scale our retail and marketplace presence.
This is a hands-on, decision-making role — not advisory or strategic consulting.
You'll be the person accountable for product getting to the right place, on time, in compliance, across every channel.
Full strategic and operational ownership of our 3PL relationship. SLAs, performance, cost management, and quality across DTC, Amazon, and retail fulfillment.
Ensuring flawless pack-out, accurate EDI documentation, and full compliance with big-box retailer routing and packaging requirements.
Inventory replenishment, shipment planning, and FBA compliance.
Managing the co-manufacturing relationship for a functional beverage SKU in mass retail — forecasting, production scheduling, and quality.
Working closely with an offshore fulfillment operations coordinator and collaborating with our production and finance teams on cross-functional operations.

You've personally managed EDI-based fulfillment to a major big-box retailer — Target, Walmart, Costco, or equivalent. You know what routing guides, chargebacks, and vendor scorecards mean because you've lived them.
You've managed a 3PL at a strategic level. Not just day-to-day coordination — you've held a 3PL accountable, negotiated SLAs, and known when something was going sideways before it blew up.
You have consumer products experience. You understand the pace and constraints of a growth-stage business.
You're comfortable being the most senior operations person in a lean company. No team underneath you. You're both the strategist and the executor with offshore fulfillment & logistics support.
You're calm under pressure. You don't need perfect systems to function. You can walk into complexity and create order without breaking what's already working.
You can hit the ground running. Minimal onboarding. You've done this before.
Nice to have: Experience with soft line goods or food/beverage products.
Familiarity with Cin7 or similar inventory management systems.
NYC-based for occasional in-person collaboration.

This is a project-based contract role. Compensation range: $70–$110/hour, commensurate with experience.

Senior/Director of Operations – Fulfillment & Logistics

Key skills